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Wanigas Credit Union
Wanigas Credit Union
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New Improved MemberConnect Online Banking Now Available!

Upgraded Online Banking

On September 11, 2017, Wanigas Credit Union upgraded our MemberConnect online banking system to give our members more powerful tools, greater flexibility and a better user experience—all while maintaining our current strict security standards.


IMPORTANT FIRST STEP for Online Banking Users:  Please update your contact information.


Current Users:

  1. Simply log into the new system on September 11th using your current username and password.
  2. Select a personal identification image, set up security questions and continue the log in process.

New Users: 

New users will sign-up for MemberConnect online banking with our easy auto-enrollment process.


Quicken Online Banking Users (Time Sensitive Action Required):

As Wanigas completes its system conversion to our new Online Banking on September 11, 2017, you will need to modify your settings in Quicken, QuickBooks, or Mint to ensure the smooth transition of your data.  Please click here for important instructions.


New features will include:

  • Updated Design - Enjoy an easier navigation

  • Create Your Own Dashboard - A customizable dashboard so you can see what you want to see when you log in

  • View Pending ACH Transactions

  • Request a Loan Payoff

  • Transfer funds to other Wanigas members' accounts

  • Schedule a transfer for a future or recurring date

  • Change your address

  • Skip-A-Payment

  • Easy access to your Wanigas VISA account

    • Important: Our new Member Connect Online Banking system went live September 11, 2017. With this upgrade, VISA cardholders will access their credit card account online through the MemberConnect portal only. Simply click the VISA Access tab on the menu bar and follow the prompts.

  • And More....


New Online Banking FAQ's

 

Why is my Online Banking experience changing?

Wanigas is upgrading its MemberConnect Online Banking to give its members more powerful tools, greater flexibility and a better user experience while still maintaining our current strict security standards.

 

Will my Username & Password be changing?

No. Your current MemberConnect username & password will remain the same.

I am a Current User, How do I log into Online Banking for the first time?

  • Click ‘login’ and enter your existing MemberConnect username and password.

  • You will be prompted to:
    • Select a personal identification icon
    • Select and answer security questions
    • Update phone numbers
    • Set-up a password reset question

How does the ‘Password Reset’ feature work?
The first time you log into the new Online Banking system, you will be prompted to setup a password reset question and answer, along with verifying your email address. This feature allows you to us the ‘Forgot Password’ link on the MemberConnect login screen. A link to reset your password is delivered to the email address you provided.

What is my Personal Identification Image?
The first time you log into Online Banking you will see a random personal identification image. Once you have entered your username and password, you will then be able to select you own personal identification image. The image you selected will appear each time you log in or until it is changed. If the image you selected does not appear after entering your username, please verify your username.

How do I access my Wanigas VISA Credit Card in the new Online Banking?

Wanigas VISA cardholders will access their credit card account online through the MemberConnect portal only. Simply click the VISA Access tab on the menu bar and follow the prompts.

 

How do I transfer funds to other Wanigas member accounts?

Once logged into Member Connect , click on the Services tab on the menu bar and click on the ‘Click Here to enroll’ under the Transfer to Another Member option. You will be taken to a PowerForm where you will need to fill in your name and email address and click 'Begin Signing'. You will need to fill out the Online Banking 'Account Transfer Access' Form that comes up, selecting Option A to transfer out to ANY Wanigas Member Account, and click Finish. The form will be sent back to our eServices department for approval/denial. You will be contacted by an eServices Representative and if approved will be sent a DocuSign form electronically for a signature. Once opted in, you will need to know the members 6 digit account number, first 3 letters of their last name and share/loan ID’s. *If you would like multiple options, please fill them out on the same Basic eServices form.

 

Can I transfer funds between two different Wanigas accounts?

 Yes. If you are the Primary or Joint member on the accounts you can set up cross-account access. Once logged into MemberConnect, click on the Services tab on the menu bar and click on the ‘Click Here to enroll’ under the Transfer to Another Member option. You will be taken to a PowerForm where you will need to fill in your name and email address and click 'Begin Signing'. You will  need to fill out the Online Banking 'Account Transfer Access' Form that comes up, selecting Option B and/or C, according to the instructions and click Finish . The form will be sent back to our eServices department for approval/denial. You will be contacted by an eServices Representative and if approved will be sent a DocuSign form electronically for a signature. *If you would like multiple options, please fill them out on the same Basic eServices form.  

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